RETURN & EXCHANGE

RETURNS

We are responsible for what we sell. Greenfibre.com offers a simple and easy 7-day return policy. You can conveniently return or exchange any item within 7 days from the order date.

Please do not accept any order if seal is broken/unsealed at the time of delivery. All returned items must be unused and unwashed for hygienic reasons; and returned with original packaging and tags in place.

Items without tags will not be accepted. All items purchased fromgreenfibre.com (with the exception of Ethnic wear, Modi Kurta, Modi Jacket, Waistcoat, Blazer, Suits, Gift vouchers and Free items) can be returned for a full refund within 7 days from the order date (as recorded by the shipping provider).The customer will get cash refund as a bank transfer into their account. Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:

  • The items should be unused and unwashed.
  • The packaging should have the original packaging and tags in place.
  • They should be returned within 7 days from the order date.
  • They should not include Ethnic wear, Modi Kurta, Modi Jacket, Waistcoat, Blazer, Suits, Gift vouchers and Free items.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.

A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.

In case of orders where reverse pick-up may not apply, customers will have to self-ship the items. Please make sure that the items to be returned needs to be packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service. We do not offer an exchange for orders from outside India. If you would like a different size or color, please return your unwanted item for a refund and place a new order.

The Return Process Online Return/Exchange You can return or exchange an item online at greenfibre.com by following below mentioned steps.

FOR REGISTERED USERS:

  • Log in to the ‘My Account’ section at greenfibre.com
  • Choose the order that needs modification
  • Select the product to return or exchange and fill in the required information
  • To return or exchange an item now, Click here.

FOR GUEST USERS:

  • Click on Order Return from footer Menu at greenfibre.com
  • Choose the order that needs modification
  • Select the product to return or exchange and fill in the required information
  • To return or exchange an item now, Click here.

CUSTOMER SUPPORT

For any other queries, you can speak to our customer care team either by calling on +91 98980 32852 (10:30 am to 7:30 pm IST, From Monday to Saturday) or by mailing us at estore@greenfibre.com

Please have the below information ready before you call our customer care team or mention the same in the email:

  • Order Number
  • Registered E-Mail Id
  • Product Name
  • Pick-Up Address

To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure that the Return Form is completely filled and dropped inside the packet.*RETURN FORM is an easy-to-fill form that allows you to return the received shipment to greenfibre.com. The Return Form is included in the shipment parcel along with your order. If you have lost your return form, Click here to print a new one.

Mention the order details & complete shipping address on the packet as stated below:–Order Number, Product Name & Return Reference Number

SHIPPING ADDRESS: JadeBlue Lifestyle India Ltd.,1, Final Plot No. 34,Naseeb Estate 3, Before Galaxy Hotel, Sanathal Bakrol RingRoad Village: Sanathal, Taluka: Sanand Dist : Ahmedabad, Gujarat - 382210

*Please read the return policy carefully before returning an item. Credit Returns Customer will receive a cash refund in the form of a bank transfer into their account. Terms & Conditions.

This Return Policy applies to all items (except Ethnic wear, Modi Kurta, Modi Jacket, Waistcoat, Blazer, Suits, Mask, Gift vouchers & Free items) purchased directly from greenfibre.com. The policy is subject to change. Hence, please visit our website www.greenfibre.com for the latest policy.